ElevenLabs Voices

The IVR Builder connects to Eqho’s shared ElevenLabs account, letting you generate professional AI voice clips for IVR prompts without leaving the app.

Generating a Voice Clip

Open any audio field and click the AI Voice tab
Search for a voice — you can browse Eqho’s account voices or search the ElevenLabs community library
Type your prompt text — this is what the voice will say
Adjust settings if needed (see below)
Click Generate to hear a preview
Click Use This Audio to upload it to Twilio and use it in your flow

Voice Settings

You usually don’t need to change these, but they’re available for fine-tuning:

Setting	What it does	Default
Stability	Higher = more consistent tone. Lower = more expressive.	50
Similarity Boost	How closely the output matches the original voice sample	75
Style	Amplifies the voice’s natural style	0
Speed	Playback speed (0.5x to 2.0x)	1.0

For IVR prompts, the defaults work well. If a voice sounds too flat, try lowering stability slightly. If it sounds too wild, raise it.

Team Favorites

You and your teammates can favorite voices to help everyone find the best ones:

Click the heart icon next to any voice to favorite it
Favorited voices show a count of how many team members have favorited them
Sort by Popular to see the team’s top-rated voices first

This helps build a shared library of go-to voices for client IVRs.

Tips

Bilingual prompts — ElevenLabs produces much more natural bilingual audio than Twilio’s built-in TTS, especially for Spanish
Preview before committing — Always listen to the generated clip before uploading. If it doesn’t sound right, tweak the settings and regenerate
Re-generate freely — You can generate as many previews as you want before choosing one
ElevenLabs voices vary — Some voices handle certain accents or tones better than others. If one voice doesn’t work, try a different one