Play Audio IVR

A flexible template that plays an audio message and then takes an action — hang up, forward the call, record voicemail, or wait for input.

When to Use

Use this for announcements, holiday closures, or any situation where you want to play a message and then optionally do something else.


Incoming Call → Play Audio Message
  Then one of:
  ├─ Hang Up
  ├─ Forward to a Number
  ├─ Record Voicemail
  └─ Wait for Keypress

Field	What to enter
Audio Message	The main message callers hear
After Audio	What happens next — choose Hang Up, Forward, Voicemail, or Gather Input

Choice	Extra fields
Forward	Forward To (phone number), Ring Timeout, Record Calls
Voicemail	Transcribe Voicemail
Gather Input	Creates a basic 1-digit prompt
Hang Up	No extra fields

Field	Default	Notes
TTS Voice	Polly.Joanna	Only applies if using text-to-speech

Great for quick announcements like “We’re closed for the holiday. Please call back Monday.”
For complex menus, use the Department Menu IVR template instead — the Gather Input option here is basic
You can swap the audio later from the dashboard without rebuilding the flow