Simple Bilingual IVR
The most popular template. Plays a bilingual greeting and routes callers to different numbers based on their language choice.
When to Use
Use this when a client serves both English and Spanish callers and wants each language routed to a different Eqho agent or phone number.
How It Works
Incoming Call → "Press 1 for English, oprima 2 para español"
├─ Press 1 → Connect to English number
├─ Press 2 → Connect to Spanish number
└─ No input → Fallback (default: English)Fields
| Field | What to enter |
|---|---|
| Language Selection Prompt | The bilingual greeting callers hear first. Use AI Voice for the most natural result. |
| English Forward Number | Where English callers go (usually an Eqho agent number) |
| Spanish Forward Number | Where Spanish callers go |
Advanced Settings
| Field | Default | Notes |
|---|---|---|
| English TTS Voice | Polly.Joanna | Only applies if you use text-to-speech |
| Spanish TTS Voice | Polly.Lupe | Only applies if you use text-to-speech |
| English Greeting | Empty | Optional greeting played before connecting English callers |
| Spanish Greeting | Empty | Optional greeting played before connecting Spanish callers |
| Prompt Replay Count | 1 | How many times the language prompt loops |
| Pause Between Repeats | 0 | Silence between loops (TTS only) |
| Input Wait Time | 12 seconds | How long to wait for the caller to press a key |
| Record Calls | No | Record the forwarded call |
| Ring Timeout | 30 seconds | How long the destination rings |
| Timeout Fallback | English | Where callers go if they don’t press anything |
Tips
- The forward numbers usually point to Eqho agents that handle their own greetings, so you can leave the optional English/Spanish greetings empty
- For the language prompt, AI Voice (ElevenLabs) sounds much more natural than Twilio’s built-in TTS — especially for the Spanish portion
- Click Use Suggested Text to auto-fill a standard bilingual prompt
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