Business Hours Routing

Automatically routes calls to different numbers depending on whether the business is currently open or closed.

When to Use

Use this when a client wants calls handled differently during business hours vs. after hours — for example, routing to an Eqho agent during the day and a voicemail or on-call number at night.

How It Works


Incoming Call → Check if business is open or closed
  ├─ Open → Connect to Business Hours Number
  └─ Closed → Connect to After Hours Number

Fields

Field	What to enter
Voice	TTS voice selection
Business Hours Number	Where calls go during open hours
After Hours Number	Where calls go outside business hours

Advanced Settings

Field	Default	Notes
Record Calls	No	Record forwarded calls

Good to Know

The system checks against Eastern Time by default
Both numbers typically point to Eqho agents or other IVR flows
This template is superadmin only because it depends on a pre-configured time-check setup in Twilio