Multi-Language Menu IVR

A full bilingual IVR where each language gets its own department menu. This is the most complex template — use it when a client needs both language selection and department routing.

When to Use

Use this when a client serves English and Spanish callers and has multiple departments under each language. If they only need one destination per language, use the simpler Simple Bilingual IVR instead.

How It Works


Incoming Call → "Press 1 for English, 2 para español"
  ├─ Press 1 (English) → "Press 1 for Sales, 2 for Support..."
  │   ├─ Press 1 → Connect to English Sales
  │   ├─ Press 2 → Connect to English Support
  │   └─ ...
  ├─ Press 2 (Spanish) → "Oprima 1 para ventas, 2 para soporte..."
  │   ├─ Press 1 → Connect to Spanish Sales
  │   ├─ Press 2 → Connect to Spanish Support
  │   └─ ...
  └─ No input → Default to English menu

Fields

Field	What to enter
Language Selection Prompt	The bilingual greeting asking callers to choose a language
English TTS Voice	Voice for English prompts
Spanish TTS Voice	Voice for Spanish prompts
English Department Menu Prompt	Custom audio for the English menu (optional — auto-generates from department names if left empty)
English Departments	Department names and phone numbers for English callers
Spanish Department Menu Prompt	Custom audio for the Spanish menu (optional)
Spanish Departments	Department names and phone numbers for Spanish callers

Advanced Settings

Field	Default	Notes
Prompt Replay Count	1	How many times each prompt loops
Pause Between Repeats	0	Silence between loops (TTS only)
Input Wait Time	5 seconds	How long to wait for keypress
Record Calls	No	Record forwarded calls

Tips

This template is superadmin only due to its complexity
If you leave the department menu prompts empty, the app auto-generates TTS from the department names (e.g., “Press 1 for Sales, Press 2 for Support”)
English and Spanish departments don’t need to match — you can have different numbers or even different department counts per language