Phone Numbers
Every IVR flow needs a phone number for callers to reach it. You can assign a number when creating a flow or add one later from the dashboard.
Finding Numbers
When creating or editing a flow, the phone number section shows all numbers in the selected client’s account. Each number has a color-coded badge showing its current status:
| Badge | Meaning |
|---|---|
| Available (green) | Not assigned to anything — safe to use |
| Eqho Agent (blue) | Currently assigned to an Eqho AI voice agent |
| IVR Flow (amber) | Currently assigned to another IVR Studio flow |
| In Use (gray) | Assigned to something else |
You can assign any number to your flow, but be aware that reassigning a number will disconnect it from whatever it’s currently attached to.
Searching for a Number
Use the search bar to filter existing numbers by digits, area code, or label.
Provisioning a New Number
If the client needs a new number:
- In the phone number section, switch to the Search tab
- Enter an area code, city, or keyword
- Browse the available numbers
- Click a number to provision it — it will be purchased and added to the client’s account automatically
The new number is immediately available to assign to your flow.
Skipping Phone Number Assignment
You can create a flow without assigning a number. This is useful when:
- You’re building a flow to test before going live
- The number will be assigned separately (e.g., through a different process)
- You want to build the flow first and add the number later from the dashboard
Reassigning Numbers
To move a number from one flow to another:
- Open the flow that currently has the number
- Remove the number from that flow
- Open the new flow
- Assign the number there
Or, when creating a new flow, simply select the number — it will be reassigned automatically (the previous flow will lose the number).