Ring Group
Ring multiple numbers at the same time. The first person to pick up gets the call. If nobody answers, callers leave a voicemail.
When to Use
Use this when multiple people should be able to answer incoming calls — like a shared team line or a small office where anyone can take the call.
How It Works
Incoming Call → Greeting → Ring All Numbers Simultaneously
├─ Someone answers → Connected
└─ No answer → Voicemail Greeting → Record MessageFields
| Field | What to enter |
|---|---|
| Greeting Message | What callers hear while connecting (e.g., “Please hold while we connect you”) |
| Phone Numbers | 2–10 numbers to ring at the same time |
| Voicemail Greeting | What callers hear before leaving a message |
Advanced Settings
| Field | Default | Notes |
|---|---|---|
| Voice | Polly.Joanna | TTS voice |
| Ring Timeout | 25 seconds | How long to ring before going to voicemail |
| Record Calls | No | Record the connected call |
| Transcribe Voicemail | Yes | Auto-transcribe voicemail messages |
Tips
- All numbers ring simultaneously — it’s not a sequential “try one, then the next” setup
- Keep the ring timeout reasonable (20–30 seconds). Too long and callers hang up before voicemail
- Voicemail recordings are stored in Twilio
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