Department Menu IVR

A classic phone tree — callers press a digit to reach the right department.

When to Use

Use this when a client has multiple departments (Sales, Support, Billing, etc.) and wants callers to choose where to go.

How It Works


Incoming Call → "Press 1 for Sales, 2 for Support..."
  ├─ Press 1 → Connect to Department 1
  ├─ Press 2 → Connect to Department 2
  ├─ ...
  └─ Press 0 → Connect to Operator (optional)

Fields

Field	What to enter
Greeting & Menu Prompt	The message callers hear listing their options
Departments	Add 2–9 departments, each with a name and phone number. Digits are auto-assigned (1, 2, 3…)

Advanced Settings

Field	Default	Notes
Voice	Polly.Joanna	TTS voice
Prompt Replay Count	1	How many times the menu loops
Pause Between Repeats	0	Silence between loops (TTS only)
Input Wait Time	5 seconds	How long to wait for keypress
Record Calls	No	Record forwarded calls
Include Operator (digit 0)	No	Adds a “Press 0 for operator” option
Operator Number	—	Required if operator is enabled

Tips

For menus with 5+ options, consider using a pre-recorded or AI-generated audio prompt — long TTS menus can sound robotic
Department names are used to auto-generate TTS if you don’t provide custom audio
The operator option always uses digit 0, separate from the department numbering