After-Hours Emergency

Gives callers the option to reach an on-call number for emergencies or leave a voicemail for non-urgent matters.

When to Use

Use this for clients that need after-hours coverage — like towing companies, property managers, or medical offices with an on-call line.

How It Works


Incoming Call → "For emergencies, press 1. To leave a message, press 2."
  ├─ Press 1 → Connect to On-Call / Emergency Number
  └─ Press 2 → Voicemail Greeting → Record Message

Fields

Field	What to enter
Menu Prompt	The after-hours greeting explaining the options
On-Call / Emergency Number	The emergency contact number
Voicemail Greeting	What callers hear before leaving a non-emergency message
Business Hours	Optional text mentioning the business hours (included in the greeting)
Transcribe Voicemail	Whether to auto-transcribe voicemail messages

Advanced Settings

Field	Default	Notes
Prompt Replay Count	1	How many times the menu loops
Pause Between Repeats	0	Silence between loops (TTS only)
Input Wait Time	8 seconds	Longer than most templates — gives after-hours callers more time

Tips

This template is superadmin only and is typically set up once per client
The longer default input wait time (8 seconds vs. 5) accounts for after-hours callers who may be less familiar with the system
Pair this with the Business Hours Routing template to automatically switch between daytime and after-hours behavior