Forward + Voicemail
Forwards the call to a number. If nobody answers, the caller gets sent to voicemail.
When to Use
Use this when you need basic call forwarding with a voicemail safety net for missed calls.
How It Works
Incoming Call → Ring Number
├─ Answered → Connected
└─ No Answer → Voicemail Greeting → Record MessageFields
| Field | What to enter |
|---|---|
| Forward To | The number to ring |
| Ring Timeout | How long to ring before voicemail (default: 20 seconds) |
| Voicemail Greeting | What callers hear before recording |
| Voice | TTS voice |
| Record Calls | Whether to record the connected call |
| Transcribe Voicemail | Whether to auto-transcribe voicemail messages |
Good to Know
- This template is superadmin only — for most setups, the Ring Group template is preferred since it supports multiple numbers
- The ring timeout defaults to 20 seconds (shorter than other templates) to get callers to voicemail faster
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